If you miss a scheduled trip, it will be recorded that you missed your scheduled trip. If you miss a scheduled trip and did not cancel the trip beforehand you are considered a “No-Show.” If you cancel your trip on the day you are scheduled to travel, less than 2 hours in advance, you are considered a “Late Cancellation.” A pattern or practice of late cancellations may result in a suspension of service. Canceling a trip when the vehicle is at your door is considered a No-Show. No-Shows and Late Cancellations are a disservice to other Tel-A-Ride patrons and should be avoided. Continued failure to cancel unwanted scheduled trips may result in suspension of service. Tel-A-Ride may suspend service to any individual who establishes a pattern or practice of No-Shows in accordance with CARTA’s Service Suspension Policy. Please refer to the Tel-A-Ride Cancellation Policy.
