Curb-to-curb service means that it is the rider’s responsibility to meet the driver at the curb. As a safety precaution, drivers are required to stay with their vehicles and passengers. Drivers may assist you in and out of the vehicle, but they cannot assist into a residence or destination point. In other words, the drivers cannot assist you up and down steps or ramps, and under no circumstances are drivers permitted to enter a passenger’s residence.
You are responsible for being ready and at the curb 15 minutes before your scheduled pickup time. Tel-A-Ride vans are considered on time if they arrive 15 minutes prior to or 15 minutes after the scheduled pickup time. The Tel-A-Ride van will wait only five minutes after arriving at your pickup location.
