- Cost: The program structure differs for seniors and current Tel-A-Ride customers:
- Seniors: Seniors 60+ have an initial trip fair of $5 for approved participants, and are eligible for up to a $14 discount on their trips.
- Tel-A-Ride: Tel-A-Ride participants have an initial trip fair of $4 and are eligible for up to a $30 discount on their trips.
- All customers are responsible for any amount exceeding their discounted amount.
- No Cash: Cash is not accepted for this service. Riders may use a debit or credit card or purchase an Uber or Lyft card with cash at participating stores and then apply the card to their rideshare account.
- Uber or Lyft: Seniors and Tel-A-Ride customers can use Uber or Lyft for same day service. All trips require a voucher to participate.
- Voucher**: Customers need to have an Uber/Lyft account to receive vouchers. The voucher will be automatically placed in customer’s account. **Unused vouchers will not roll over from the previous week.
- Wheelchair Access: Riders requiring wheelchair accessibility will need to call Tel-A-Ride reservations at 843-745-4101 (Opt.1). The customer must state that they are a current Tel-A-Ride customer, that they require wheelchair access and that they are requesting CARTA OnDemand service. Service animals are permitted.
- Monthly Riders: The program structure differs for seniors and current Tel-A-Ride customers:
- Seniors 60+ will receive four (4) vouchers* per week. *Unused vouchers will not roll over from the previous week.
- Tel-A-Ride customers are allowed 40 trips per month.
- Surge Times: We are unable to control surge times as they are based on Uber and Lyft individually.
- Payment Charges: Uber and Lyft may put a hold onto your account for the total trip amount, but those will drop off after 1-2 business days, and you should be charged the discounted amount.
*Note: All questions or inquiries about this program must be made to CARTA OnDemand at (843) 529-6284 or to CARTA customer service at (843) 724-7420 or email us at publiccomment@bcdcog.com.
