Skip the cash and paper tickets—use the Token Transit app to pay for your CARTA fare with your phone!
Your Phone Is Now Your Pass
How it Works in 4 Easy Steps:
Here’s how to pay for your CARTA pass with a mobile device, in just 4 easy steps:
1. Download
Download “Token Transit” from the Google Play Store (Android) or the Apple App Store (iPhone).
Google Play Store (Android)
Apple App Store (iPhone)OR
You can also scan this QR code to go directly to the app store.
2. Purchase
Choose your CARTA fare, from a single ride to a monthly pass.
3. Activate
Tap your pass when you’re ready to ride.
4. Validate
Follow the app’s instructions to scan your ticket at the farebox or show it to the driver.
Helpful Tips
If you plan on using Token Transit for CARTA trips, here are a few things you’ll want to keep in mind:
- At this time, the Token Transit app must be downloaded to utilize the mobile pay services.
- Passes and tickets are not date specific and are non-directional. Trips are counted at the time of activation.
- Be sure to load your pass on your smartphone prior to the bus approaching and/or boarding CARTA.
- Wait until the bus approaches the stop before activating your pass. Do NOT activate until you are ready to board the bus.
- Digital passes expire 60 minutes after activation. The time allotted to use your pass includes your (1) free transfer. You must use your transfer within time allotted.
- A paper pass is still required when transferring to or from Tricounty Link.
- Anyone can purchase specialty passes including low income, student and Tel-A-Ride tickets. However, to use those specialty passes customers are still required to have predetermined eligibility and/or required to show a current ID to board the bus.
- Should you experience any technical issues with the app, please contact Token Transit at help@tokentransit.com. CARTA customer service representatives can assist with all other questions via online chat at ridecarta.com or call 843-724-7420.
FAQs
How much do mobile passes cost?
Same price as regular passes
Can I request a refund?
Passes are non-refundable, but technical support is available via Token Transit Support.
When do I need an internet connection?
An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.
Which passes are available on Token Transit?
All passes are available on Token Transit.
Can I buy transfers on Token Transit?
Passes on Token Transit have the same rules that paper passes do.
Can I buy transfers to other transit agencies through Token Transit?
Yes. Token Transit works with many agencies around the country and you can purchase passes for any participating Transit Agency.
How do I know if my pass is active?
Active passes will be displayed in the Token Transit app when opened.
Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History’. There will be a new entry every time you use a pass.
Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.
What happens to my account if I lose my phone?
Lost your phone? Just log in with your phone number on a new device to restore your passes.
Is my credit card information secure?
All personal and credit card information is securely stored, using Token Transit’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
I don’t have a credit or debit card. Can I go to a Transit Pass Outlet with cash or a check to pay for and load passes onto the app?
No. Not at this time, but we expect to have this available soon.
I’m taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?
Yes! You can purchase multiple passes at once using the Token Transit app.
I need help with the app! Who can help me?
Should you experience any technical issues with the app, please contact Token Transit at support.tokentransit.com. CARTA customer service representatives can assist with all other questions.
