The Token Transit app allows CARTA customers to purchase bus passes with their smartphones, which can then be used as electronic tickets to board buses. Customers will need to download the Token Transit App to use the mobile pay option.
To ride, the customer simply holds their phone near the Token Transit logo on the farebox to validate their pass instead of sticking a pass or cash into the farebox.
Here’s how to pay for your CARTA pass with a mobile device, in just 4 easy steps:
Download “Token Transit” from the Google Play Store (Android) or the Apple App Store (iPhone).
OR
You can also scan this QR code to go directly to the app store.
Select a CARTA fare type, from a single ride to a monthly pass.
When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.
Follow instructions in the app to validate your ticket using the validator, or by showing your ticket to the Operator.
If you plan on using Token Transit for CARTA trips, here are a few things you’ll want to keep in mind:
Passes purchased using the Token Transit app cost the same as regular passes.
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit at support.tokentransit.com. If you have additional questions or concerns CARTA Customer Service can be reached via chat at ridecarta.com or call 843-724-7420.
An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.
All passes are available on Token Transit.
Passes on Token Transit have the same rules that paper passes do.
Yes. Token Transit works with many agencies around the country and you can purchase passes for any participating Transit Agency.
Active passes will be displayed in the Token Transit app when opened.
Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History’. There will be a new entry every time you use a pass.
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
All personal and credit card information is securely stored, using Token Transit’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
No. Not at this time, but we expect to have this available soon.
Yes! You can purchase multiple passes at once using the Token Transit app.
Should you experience any technical issues with the app, please contact Token Transit at support.tokentransit.com. CARTA customer service representatives can assist with all other questions.
Google Play Store (Android)
Apple App Store (iPhone)