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Mobile Ticketing

Your Phone Is Now Your Pass

Plan Your Trip

Your Phone Is Now Your Pass

The Token Transit app allows CARTA customers to purchase bus passes with their smartphones, which can then be used as electronic tickets to board buses. Customers will need to download the Token Transit App to use the mobile pay option.

To ride, the customer simply holds their phone near the Token Transit logo on the farebox to validate their pass instead of sticking a pass or cash into the farebox.

How It Works

Here’s how to pay for your CARTA pass with a mobile device, in just 4 easy steps:

1. Download
Download “Token Transit” from the Google Play Store (Android) or the Apple App Store (iPhone).

Google Play Store (Android)

Apple App Store (iPhone)

OR

You can also scan this QR code to go directly to the app store.

2. Purchase
Select a CARTA fare type, from a single ride to a monthly pass.

3. Activate
When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.

4. Validate
Follow instructions in the app to validate your ticket using the validator, or by showing your ticket to the Operator.

 

Helpful Tips

If you plan on using Token Transit for CARTA trips, here are a few things you’ll want to keep in mind:

  1. At this time, the Token Transit app must be downloaded to utilize the mobile pay services.
  2. Passes and tickets are not date specific and are non-directional. Trips are counted at the time of activation.
  3. Be sure to load your pass on your smartphone prior to the bus approaching and/or boarding CARTA.
  4. Wait until the bus approaches the stop before activating your pass. Do NOT activate until you are ready to board the bus.
  5. Digital passes expire 60 minutes after activation. The time allotted to use your pass includes your (1) free transfer. You must use your transfer within time allotted.
  6. A paper pass is still required when transferring to or from Tricounty Link.
  7. Anyone can purchase specialty passes including low income, student and Tel-A-Ride tickets. However, to use those specialty passes customers are still required to have predetermined eligibility and/or required to show a current ID to board the bus.
  8. Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com. CARTA customer service representatives can assist with all other questions via online chat at ridecarta.com or call 843-724-7420.

FAQs

How much do mobile passes cost?

Passes purchased using the Token Transit app cost the same as regular passes.

Can I request a refund?

Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at support.tokentransit.com.  If you have additional questions or concerns CARTA Customer Service can be reached via chat at ridecarta.com or call 843-724-7420.

When do I need an internet connection?

An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.

Which passes are available on Token Transit?

All passes are available on Token Transit.

Can I buy transfers on Token Transit?

Passes on Token Transit have the same rules that paper passes do.

Can I buy transfers to other transit agencies through Token Transit?

Yes. Token Transit works with many agencies around the country and you can purchase passes
for any participating Transit Agency.

How do I know if my pass is active?

Active passes will be displayed in the Token Transit app when opened.

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting
‘History’. There will be a new entry every time you use a pass.

Can I have a receipt for my pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when
you register your account. Receipts will be sent to the email address associated with your
account.

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Refunds will not be
issued if your phone’s battery dies while your pass is active.

What happens to my account if I lose my phone?

Your passes and payment information are linked to the account associated with your phone
number. They are not linked to your physical phone. Logging in with your phone number on a
new device will restore your previous pass and payment information.

Is my credit card information secure?

All personal and credit card information is securely stored, using Token Transit’s encrypted
Payment Card Industry Data Security Standard (PCI DSS) compliant server.

I don’t have a credit or debit card. Can I go to a Transit Pass Outlet with cash or a check to pay for and load passes onto the app?

No. Not at this time, but we expect to have this available soon.

I’m taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?

Yes! You can purchase multiple passes at once using the Token Transit app.

I need help with the app! Who can help me?

Should you experience any technical issues with the app, please contact Token Transit, at support.tokentransit.com. CARTA customer service representatives can assist with all other
questions.
Plan Your Trip
Transit App

Download “Transit” and travel like a true Charlestonian.

Available in the App Store and on Google Play, “Transit” offers numerous features to help you easily navigate around Charleston.

Bus Route: See vehicle locations in real time, find nearby stops, and receive stop announcements.

Service Alerts: Keep on top of schedule changes, stop relocations and other unexpected surprises.

Favorites: Always take the same bus? Move it to the top of the list by adding it to your favorites.

Timetables: View the full schedule for a route and set alarms to remind you to leave.

Countdowns: Get real-time predictions based on data from the transit agency.

“Go”: Get step-by-step transit directions and notifications about when to leave for your trip and when to get off the bus.

Plan a trip!: Compare trips side by side with your preferred transport modes selected.

View Transit 101

Download TransitApp from Google Play Store
Download TransitApp from Apple Store
TransitApp