CARTA ensures full compliance with the Americans with Disabilities Act (ADA) and provides reasonable modifications as needed. If you experience discrimination or barriers to access, you can file a complaint:
- Phone: (843) 724-7420
- Email: jburns@bcdcog.com
- Mail/In-Person: 5790 Casper Padgett Way, North Charleston, SC 29406
- Online Forms: ADA Complaint form.
Additional Accessibility Services
- Alternative Formats – CARTA materials are available in Braille and audiotape upon request.
- TTY/TTD Assistance – Call (843) 747-1499 for hearing-impaired services.
- Text-Only Website Mode – Click Text Only to adjust the website format.
Riding the Bus:
CARTA is committed to making our public transit system increasingly accessible to members of the community with various disabilities.
We make riding easy with these extra bus features:
- Lifts accommodate wheelchairs and other mobility devices.
- Buses lower or “kneel” to the curb to make boarding easy.
- Priority seating is available for customers with disabilities. These seats are conveniently located at the front of the bus. Bus operators will secure wheelchairs and scooters.
- Service animals are welcome.
*If you have difficulty getting to the bus stop and/or riding fixed-route buses, view information on CARTA’s paratransit service Tel-A-Ride.
Policy on Wheeled Items (Outside of Wheelchairs and Scooters):
Other wheeled items, i.e. skateboards, scooters, or roller blades/skates may be carried aboard. These items should be stowed in their own bag or held in the riders lap. Small luggage that can be stowed safely under the seat, or otherwise controlled by the passenger without obstructing the aisle, may be permitted on a space available basis only. At no time should the items be stowed on the floor of the bus as to avoid them rolling around while the bus is in motion.
At no time will wagons, tricycles, or other wheeled devices that do not qualify as an ADA mobility device, be permitted on CARTA vehicles.
Fare:
Fare is only $0.75 everyday, all day with valid CARTA Card. Riders with disabilities can ride the bus at a reduced fare. You must have a CARTA ID Card issued by SC Works (formally Trident One Stop) to qualify. For more information, see Special Rates.
What you need:
- Make sure you have a photo ID and proof of disability before applying.
- Accepted documents: Medicare card, Social Security Award letter, or Veteran Disability Award letter
- Apply in person at SC Works Trident, 1930 Hanahan Road, North Charleston, SC 29406 or call (843) 574-1800 or (843) 574-1810 to request an application by mail.
Visitors with disabilities can ride at a reduced fare by presenting a Medicare Card or a Disabled ID from their home transit system. Eligible visitors can also use Tel-A-Ride services.
For more information, email askcarta@ridecarta.com or call (843) 724-7420.
